Q: How can I view the status of my order? A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs? A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: What are your hours of operation? A: Orders are processed 6am to 5pm, Monday through Friday.
Q: When will my order ship? A: All orders are processed and shipped the following business day.
Q: What is your return policy? A: Products may only be returned if they are received DOA (dead on arrival). Return shipping is the responsibility of the purchaser.
* Products under the heading of “Liquidation or Handy Man Specials” are sold as-is only and returns will not be accepted for any reason.
·An RMA must be requested through our Customer Service department within 4 calendar days of product receipt.
·Product itself must be received within 5 calendar days from the date the RMA is issued.
·If the product failure cannot be duplicated, a 25% restocking fee will be assessed and original shipping will not be refunded.
·If the product failure can be duplicated, a full refund will be issued.
·Liquidation Listings - These products are sold "as is" and returns will not be accepted for any reason.
Q: How do I request a Return? A: A return request should be submitted to our Customer Service department via jaxcustomerservice@yahoo.com. Please pack you product adequately to ensure against damage in transit and use the return address provided.
Q: Where does your product come from? A: Our product comes from several National Electronics Retailers in various conditions including new, used, refurbished and salvage.
Q: What is New/Shelf Pull? A: This is product that has NOT been used but can come in a variety of conditions:
Still Factory Sealed
Original Packaging has been opened but product is NOT used
Original Packaging is distressed but product is unblemished and unaffected.
Original Packaging is missing but product has NOT been used and all/some accessories are still included and intact.
Q: What is used? A: This is a product that has been previously in use. This item has been tested and verified to be in full functioning condition in various cosmetic conditions which will be noted in the listing.
Q: What is refurbished? A: This is product that was returned at some point but factory repaired/restored to "Like New" condition by the manufacturer or a Third Party.
Q: What is Salvage/Use for Parts? A: This is product that has either been inspected by our technicians or visually inspected and has been assessed to either need repair or should strictly be used for parts in other repairs. There may not be any further detail available on the condition of this product
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